Standard Operating Procedures

 

Amazon Standard Operating Procedure (SOP) 

• "Catalog Team" - change content on a listing you don't control
• Run an Amazon Transaction Report - for SCP AZ PNL 
• Check Amazon Daily Feedback
• Send Product to FBA
• Fix Your Products on Amazon (upload documentation etc...) 
• Create a Professional Sellers Account
• Register a Brand with Amazon
• How to Create a Variation

SelfCare Plus Website 

• How to send an email from SelfcarePlus.com
• How to cancel an order on Selfcare Plus 
• How to Issue a REFUND on Selfcare Plus
• How to Change a Price on Selfcare Plus 
• How to Change Product to Out of Stock on Selfcare Plus 

Call Centers 

• How to Run Tuesday Meetings 
• MVI = 11:00am 
• Weekly Call Center Trends Report
• AGM = 3:00 pm 
• Weekly Call Center Trends Report